Terms and Conditions
- Introduction and Agreement to Terms
These Terms of Service (“Terms”) govern your use of the website www.wallcleanservice.com (the “Site”) and the exterior surface maintenance and upkeep services (the “Services”) provided by Wallcleanservice (“we,” “us,” or “our”).
By accessing our Site, booking an appointment, or submitting a service inquiry through our online forms, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not use our Site or engage our Services. These Terms apply to all visitors, users, and customers located in the United Kingdom, the European Union, and the United States.
- Scope of Services and Booking Process
Wallcleanservice provides exterior maintenance and upkeep services for residential and commercial properties. Our operational workflow is structured as follows:
Initial Inquiry: Customers submit project requirements and contact details via our online inquiry form on the Site.
Consultation & Quotation: We communicate with the customer to discuss specific project requirements, evaluate the scope of work, and provide a tailored operational plan and price estimate.
Deposit Payment: To secure an operational date and initiate scheduling, customers are required to pay a project deposit through our online payment gateway.
On-Site Execution: Upon receipt of the deposit and confirmation of the schedule, our team performs the on-site services at the designated location.
Project Delivery: Upon completion of the scheduled work, the project is presented for customer review and final sign-off, followed by the settlement of any remaining balance as agreed in the project proposal.
- Pricing, Payments, and Deposits
Quotations: All prices quoted are based on the specific information provided by the customer during the consultation phase. If site conditions differ significantly from the information provided, adjustments to the scope and pricing may be required.
Deposits: Online transactions processed via the Site represent project deposits to reserve scheduling and resources. Deposit terms, amounts, and balance payment schedules are specified in your individual project proposal.
Currency and Taxes: All transactions are processed in the currency specified at checkout. Customers are responsible for any applicable local taxes, duties, or regulatory fees associated with their jurisdiction (UK, EU, or US).
- Cancellation, Rescheduling, and Refund Policies
Customer Cancellation & Rescheduling: Customers may reschedule or cancel a booked service by providing notice to us via email at port@wallcleanservice.com at least 48 hours prior to the scheduled on-site execution date. Failure to provide timely notice may result in the forfeiture of the project deposit to cover allocated operational resources.
Service Adjustments: We reserve the right to reschedule services due to adverse weather conditions, safety hazards, or unforeseen operational impediments. In such cases, an alternative date will be arranged mutually with the customer without penalty.
Refunds: Refunds for deposits are assessed on a case-by-case basis depending on whether operational preparation or preliminary work has commenced. Once on-site execution has begun, deposits and fees are generally non-refundable except where required by applicable statutory consumer protection laws in the UK, EU, or US.
- Customer Responsibilities
To ensure the successful execution of the Services, the customer agrees to:
Provide accurate, complete, and truthful information regarding the property and project requirements during the consultation phase.
Ensure unobstructed physical access to the work areas at the scheduled date and time.
Ensure a continuous supply of necessary utilities (such as water and electricity, where required for operational execution), unless otherwise agreed in writing.
Remove or protect delicate exterior items, vehicles, or personal property prior to the arrival of our team.
- Intellectual Property Rights
All content published on www.wallcleanservice.com, including text, graphics, logos, images, button icons, audio clips, digital downloads, and data compilations, is the exclusive property of Wallcleanservice or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.
Unauthorised use, reproduction, modification, distribution, or republication of any content from this Site without our express written permission is strictly prohibited.
- Limitation of Liability and Disclaimers
Service Execution: We perform our Services with professional diligence and care. However, exterior conditions vary based on property age, material composition, and environmental exposure. We do not warrant that all historical staining, weathering, or structural defects will be completely eradicated where material degradation is permanent.
Limitation of Liability: To the maximum extent permitted by applicable law in the UK, European Union, and United States, Wallcleanservice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, incurred by the customer or any third party, whether in an action in contract, tort (including negligence), or otherwise, arising out of or in connection with the use of the Site or the provision of the Services.
Total Liability: Our total aggregate liability for any direct claims arising under or in connection with these Terms or the Services shall be strictly limited to the total amount paid by the customer to Wallcleanservice for the specific project giving rise to the claim.
- Governing Law and Dispute Resolution
United Kingdom Customers: These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
European Union Customers: For customers residing within the European Union, these Terms are subject to applicable local mandatory consumer protection laws. Disputes may be submitted to local competent courts or through the European Commission’s Online Dispute Resolution (ODR) platform.
United States Customers: For customers residing in the United States, these Terms shall be governed by the laws of the State in which the customer resides or where the service is performed, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the federal or state courts located within that jurisdiction.
- Changes to Terms of Service
We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. The updated version will be posted directly on this page with a revised effective date. Your continued use of the Site or our Services following any such changes constitutes your acceptance of the new Terms of Service. - Contact Information
If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact us using the details below:
Address: Initial Business Centre, Wilsons Park, Monsall Road, Manchester, M40 8WN, United Kingdom
Email: port@wallcleanservice.com
Phone: +44 7470 669502