Refund service
- Overview and Scope
This Cancellation, Refund and Withdrawal Policy governs all service bookings, project deposits, and commercial engagements entered into with Wallcleanservice (“we”, “us”, or “our”) via www.wallcleanservice.com. By submitting a project deposit or scheduling an on-site service, the customer (“you”) agrees to be bound by the terms set forth herein. This policy is structured to comply with applicable consumer protection laws in the United Kingdom, the European Union, and the United States.
- Service Booking and Deposit Structure
Our service workflow operates through a structured engagement model:
Initial Inquiry: You submit an inquiry via our website form detailing your property requirements.
Consultation and Quotation: We communicate with you to evaluate project specifics, determine the scope of work, and issue a formal price quotation.
Deposit Payment: Upon accepting the quotation, you pay a project deposit through our online checkout to secure your booking and allocate operational resources.
On-Site Execution: Our team performs the scheduled service at your designated location.
Project Delivery: Upon completion of the works, final inspection is conducted and the remaining balance is settled.
- 14-Day Statutory Right of Withdrawal (UK and European Union Consumers)
If you are contracting as a consumer residing within the United Kingdom or the European Union, you benefit from a statutory right to withdraw from your service contract within 14 calendar days from the day the contract is concluded (the date the deposit is paid), without providing any reason, pursuant to the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive.
3.1 Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement sent via email to port@wallcleanservice.com or by post to our registered address in Manchester before the 14-day withdrawal period expires.
3.2 Waiver of Withdrawal Rights for Commenced or Completed Services
In accordance with applicable regulations, your right of withdrawal ceases if you explicitly request that we commence performance of the services before the expiration of the 14-day withdrawal period, and:
The services have been fully performed, in which case you acknowledge that you lose your right of withdrawal once the contract has been fully executed; or
If the services have begun but not yet been fully completed upon your request, you shall be liable to pay us an amount in proportion to the services supplied up to the time you communicated your cancellation, relative to the full coverage of the contract.
- Cancellation by the Customer (General Notice Period)
For any cancellation of a scheduled service booking, regardless of statutory withdrawal periods, the following notice requirements and financial terms apply:
Notice Provided 48 Hours or More Prior to Scheduled On-Site Execution: If you cancel your booking with a minimum of 48 hours notice prior to the agreed arrival time for on-site execution, your project deposit will be refunded in full.
Notice Provided Less Than 48 Hours Prior to Scheduled On-Site Execution: If you cancel your booking less than 48 hours before the scheduled on-site execution time, or if our operational team arrives at the property and is unable to access the site due to customer fault or omission, the project deposit shall be retained by Wallcleanservice to cover allocated labor, logistical deployment, and administrative overhead.
- Cancellation by Wallcleanservice
We reserve the right to cancel or reschedule any scheduled service due to unforeseen operational constraints, equipment failure, severe adverse weather conditions that compromise operational safety, or circumstances beyond our reasonable control. In the event of such cancellation by us:
We will notify you promptly via email or telephone.
You will be given the option to reschedule the service for an alternative mutually agreed date.
If an alternative date cannot be agreed upon, a full refund of any deposit paid will be issued immediately.
- Refund Processing and Settlement Timelines
When a refund is approved pursuant to this policy, the following terms govern the return of funds:
Processing Window: Approved refunds will be processed by Wallcleanservice within 5 business days of the refund agreement.
Fund Arrival Time: Funds will be credited back to the original payment method used for the transaction. Depending on your financial institution, issuing bank, or payment provider, it may take an additional 5 to 10 business days for the refunded amount to appear visibly on your statement.
Transaction Costs: Refunds are issued in the currency of the original transaction. We are not liable for any fluctuations in foreign exchange rates between the date of payment and the date of refund.
- United States Consumer Provisions
For customers engaging our services within the United States, cancellation and refund terms operate in accordance with applicable state and federal consumer protection standards. Where statutory rescission rights apply under specific state laws or local municipal codes, those rights shall supersede conflicting terms herein to the mandatory extent required by law. Otherwise, cancellations made outside the 48-hour notice window remain eligible for full deposit refunds as outlined in Section 4. - Amendments to This Policy
We reserve the right to modify or update this Cancellation, Refund and Withdrawal Policy at any time to reflect changes in our operational procedures or compliance with statutory mandates. Any modifications will be effective immediately upon publication on www.wallcleanservice.com. Continued use of our booking services constitutes acceptance of the terms currently in effect.