Cookie Policy
- Introduction
This Cookie Policy explains how Wallcleanservice (“we”, “us”, or “our”) uses cookies and similar tracking technologies on www.wallcleanservice.com (the “Website”). This policy applies to visitors and customers located in the United Kingdom, the European Union, and the United States.
We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU ePrivacy Directive and General Data Protection Regulation (EU GDPR), as well as applicable United States state-level privacy laws (such as the California Consumer Privacy Act / California Privacy Rights Act).
- What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, enhance user experience, and provide analytical data to website operators.
In accordance with applicable laws, strictly necessary cookies are placed automatically because they are essential for the operation of the Website. Non-essential cookies (such as analytical or functional cookies) are only deployed after you give explicit consent by clicking the “Accept” button on our Cookie Banner.
- Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Website to function. They enable core functionality such as page navigation, security, and access to secure areas. The Website cannot function properly without these cookies, and they cannot be disabled in our systems.
Retention Period: Session cookies expire when you close your browser; persistent strictly necessary cookies are retained for a maximum of 12 months.
Functionality Cookies
These cookies allow the Website to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
Retention Period: Retained for a maximum of 12 months, or until you clear your browser cache.
Analytical and Performance Cookies
With your explicit consent, these cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously. This enables us to improve our structure and service delivery.
Retention Period: Retained for a maximum of 24 months from the date of consent.
- Third-Party Cookies and Payment Processing
We utilize third-party service providers to facilitate secure online transactions for service deposits. Specifically, payment card processing is handled by Stripe.
When you initiate a deposit transaction on our Website, Stripe may deploy necessary cookies or use similar technologies to process payments, prevent fraud, and comply with financial regulations. These third-party cookies are managed directly by Stripe in accordance with their respective privacy and cookie policies. We do not store full payment card details on our servers.
- Your Consent and Control
When you first access www.wallcleanservice.com, a Cookie Banner will appear allowing you to accept or manage your cookie preferences. Only after you click the “Accept” button on our Cookie Banner will non-essential cookies be activated.
You retain the right to withdraw or modify your consent at any time. You can control and delete cookies through your browser settings. Most web browsers allow you to block or delete existing cookies. Below are links to manage cookies on major browsers:
Google Chrome: Settings > Privacy and security > Cookies and other site data
Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
Apple Safari: Preferences > Privacy
Microsoft Edge: Settings > Privacy, search, and services > Cookies
Please note that blocking certain cookies may impact your ability to fully utilize specific features of our Website, such as submitting consultation forms or completing deposit transactions.
- Service Process Overview
Wallcleanservice provides exterior wall maintenance services. Our operational procedure requires the following structured steps:
Deposit Payment: Clients pay a project deposit through our online system.
Requirement Consultation: Clients submit details via our contact form to discuss specific project requirements and scope.
On-Site Execution: Our personnel carry out the scheduled property maintenance work at the designated location.
Project Handover: The completed work is presented to the client for final inspection and sign-off.
- Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in legal requirements, operational practices, or regulatory standards in the UK, EU, and US. Any modifications will be posted directly on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we utilize cookies.