Privacy Policy

1. Introduction
   Wallcleanservice (“we”, “us”, or “our”) operates www.wallcleanservice.com (the “Website”). We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the European Union General Data Protection Regulation (EU GDPR), and applicable United States federal and state privacy regulations, including the California Consumer Privacy Act (CCPA) where applicable.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, submit inquiries through our contact forms, request service bookings, and pay service deposits.

2. Information We Collect
   We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, username, or similar identifier.

Contact Data: Includes billing address, service location address, email address, and telephone numbers.

Transaction Data: Includes details about payments for project deposits and other details of services you have purchased from us. Payment card details are processed directly by our third-party payment processor (Stripe); we do not store full credit or debit card numbers on our servers.

Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.

Usage Data: Includes information about how you use our Website, products, and services.

Communications Data: Includes records of correspondence when you contact us via our website forms, email, or telephone regarding project consultations and requirements.

3. How We Collect Your Data
   We use different methods to collect data from and about you, including:

Direct Interactions: You may give us your Identity, Contact, and Transaction Data by filling in forms, submitting project inquiries, or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you request a service consultation, book an on-site execution, or pay a project deposit.

Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Data
   We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the service contract we are about to enter into or have entered into with you (such as processing your project deposit, scheduling requirement consultations, and performing on-site exterior cleaning services and project delivery).

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests.

Legal Obligation: Where we need to comply with a legal obligation.

Purposes for Processing
We use the information we collect to:

Register you as a new client and manage our relationship with you.

Process and manage project deposits and service delivery.

Communicate with you regarding project requirements, scheduling, and on-site execution details.

Administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

Deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the content we serve to you.

Comply with applicable UK, EU, and US legal and regulatory requirements.

5. International Data Transfers
   We are based in the United Kingdom. Because we operate and offer services across Europe and the United States, your personal data may be transferred to, stored, and processed in a country outside your jurisdiction, including the UK, the European Economic Area (EEA), and the United States.

Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission and the UK Information Commissioner’s Office (ICO), or relying on adequacy decisions where applicable.

6. Data Security
   We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention
   We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

8. Your Legal Rights
   Depending on your place of residence (such as the UK, EEA, or US states like California), you may have certain rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data (commonly known as a “data subject access request”).

Request correction of the personal data that we hold about you.

Request erasure of your personal data where there is no good reason for us continuing to process it.

Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.

Request restriction of processing of your personal data.

Request the transfer of your personal data to you or to a third party.

Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details provided below.

9. Third-Party Links
   This Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.
10. Changes to the Privacy Policy
    We keep our Privacy Policy under regular review. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
11. Contact Details
    If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

Registered Address: Initial Business Centre, Wilsons Park, Monsall Road, Manchester, M40 8WN, United Kingdom

Email Address: port@wallcleanservice.com

Telephone Number: +44 7470 669502