Get help
- How do I book a service and request a quotation?
Quotations are provided following a comprehensive consultation regarding your specific project requirements. Clients may submit an enquiry via our website contact form to initiate communication. Upon discussing the scope of work, we will supply a formal proposal and schedule an on-site visit to finalise project details and pricing before any works commence.
- What is the payment process and deposit structure?
Bookings are secured upon the payment of a project deposit as specified in your formal quotation. The deposit covers initial scheduling and resource allocation. The remaining balance becomes due upon successful project delivery and completion of the agreed-upon works, in accordance with the terms outlined in your service contract.
- What cancellation and rescheduling policies apply?
Clients may cancel or reschedule a booked service by providing written notice at least forty-eight hours prior to the scheduled on-site execution date. Cancellations made within less than forty-eight hours may result in the retention of the project deposit to cover allocated operational resources and scheduling adjustments.
- What are the terms regarding refunds?
Deposits are generally non-refundable once on-site mobilisation has commenced or if cancellations occur outside the permitted notice period. Refund requests for completed works are evaluated on a case-by-case basis and must be submitted in writing within seven business days of project delivery. Any approved refunds are processed back to the original payment method.
- What jurisdictions govern our service agreements?
All services provided by Wallcleanservice are subject to the laws of England and Wales. Any disputes arising from or in connection with our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, while remaining compliant with applicable consumer protection regulations within the European Union and the United States where cross-border engagements occur.